NJPetSupply.com Shipping & Returns

DOES MY LOCATION QUALIFY FOR FREE SHIPPING?*

*minimum order of $49 applies for Free Shipping

Enter your zip code below to check if your location qualifies for free shipping:


FREE SHIPPING ZONE (zip codes between 00501 and 21930)

LIVE SHIPPING RATES (zip codes outside of our FREE SHIPPING ZONE)

Please enter the zip code your order will be delivered to:


SHIPPING:

Orders are shipped via UPS generally within 1 business day after your order is processed and they normally take an additional 3 - 5 business days to arrive.

Orders are processed Tues-Fri during normal business hours, 9:00am-4:30pm EST.

RETURN POLICY:
If you are not 100% completely satisfied with your order contact our friendly customer service representatives. We want completely satisfied customers who look forward to building a lasting consumer-provider relationship for the life of your pet and beyond. NJ Pet Supply will gladly accept your return within 30 days with few, if any, questions asked.

DAMAGED SHIPMENT:
If product has been damaged in shipment, kindly notify us within 5 days of receipt. Please save the product and original box/packaging and notify NJ Pet Supply promptly to arrange for carrier inspection and pickup. Damaged merchandise will be replaced with the same product.

DEFECTIVE PRODUCTS:
If you have received a defective product, please contact NJ Pet Supply promptly for an RMA (Return Merchandise Authorization) number. Defective merchandise will be replaced with the exact same product.

OTHER DISSATISFACTION:
We get it, you might be simply not satisfied for some reason other than damaged shipment or defective products, sometimes that happens to us too. If you are unhappy with your order for any reason other than shipment damage or defective products contact us with the issue you have and we will do our best to honor your return. We want you and, more importantly, your pet completely happy and satisfied! You must receive an RMA number and obtain a return shipping address where you can return your order to us. Please note that return shipping charges for orders you are not happy with for reasons other than damaged shipment or defective products are your responsibility.
After the 30-day unconditional return window has expired, we still want you as a satisfied customer. If you are for some reason dissatisfied after a full month has passed after receiving your order, feel free to contact us to see if there is any way we can rectify the situation. Our friendly customer service representatives are fully trained to use appropriate discretionary measures for issues that arise after the 30-day return window.

In order to begin the return process, contact our customer service department. While we do our best to approve all returns, you must receive an RMA and prior approval for ALL returns to receive your quoted refund. Please allow up to 14 days to process and receive your replacement or refund if warranted.

CUSTOMER SERVICE:
Our friendly customer service representatives are available Tuesday through Friday from 9:00am-4:30pm EST. Kindly call 844-275-9800 during our regular customer service hours. If you require assistance outside of this time frame, kindly visit our FAQ PAGE for answers to frequently asked questions or e-mail us using the form below.